Customer satisfaction with the Port of Turku’s operations at a record high
Customer satisfaction with the Port of Turku’s operations at a record high We commissioned a customer survey at the end of 2025, the results of which indicate strong trust and successful cooperation. Overall satisfaction was higher than ever during the seven-year review period. As many as 92% of respondents rated our operations positively.
The NPS figure is also at a record high: 58. The majority of customers, 64%, would recommend us as a co-operative partner. The proportion of recommending customers has increased by 4% from last year, and the proportion of those who are critical has decreased compared to two years ago.
Customers feel that our service-orientation and flexibility have improved, that the competence of our personnel is at an even higher level than earlier, and that our reliability has remained our strongest feature.
In the future, we will continue to maintain our strengths: smooth operations, reliable and flexible co-operation, the expertise of our personnel and responsibility.
In addition, we will invest in dialogue and communication at all stages of co-operation in order to strengthen our service development and generate new possibilities for collaboration.
In particular, our customers would like more information about repair work, traffic arrangements, future changes and the renewal of the port area.
We also strive to develop those aspects that generate expectations and concerns, such as traffic arrangements and ship connections.